The Talents voice
INSPIRING LIFE STORIES
“I really appreciated the quality of your performance. As a moderator, it was necessary to master the subject and to know the lines of intervention of your panelists. You managed the intervention timing with a lot of pragmatism and professionalism. It is important to have these qualities as the speakers were often strong personalities who took a lot of freedom. You have to know how to manage them tactfully and meanfully. That’s what you did.The real added value is at the end of each panel, you managed to synthesize the main ideas of the interventions. Repeat one or two key analyses of each stakeholder. This helps to value the speakers and give some participants (sometimes latecomers or dreamers) the opportunity to capture the essentials of the exchanges. That’s a real plus. The 3 significant advances noted after our collaboration:
- Having a complicit and attentive ear.
- There is also the fact that partners have asked me to benefit from your services. It’s a guarantee of quality.”
DG – CIO MAG
“I had to intervene on a Club HR show, on BFM business, that’s where we prepared this intervention with Leocadie! I received a special session media training, in addition to its accompaniment, it allowed me to align my message with my purpose, to be totally connected with my vision. By focusing on the main messages on vision, benefits and approach, this session allowed me to be comfortable with this new exercise.”
FOUNDER OF WORKIT
COACHING INTEGRATION THEME : "THE DECISION MAKER AND THE COLLECTIVE"
GOAL : TAKING OFFICE / EXPANDING PERIMETER
“I had just joined an agency that I had to take over in full with teams on my site and others remotely. My challenge was to create my mark when taking up the job and to support a transformation of the trades and processes in line with our company strategy. This coaching gave me the opportunity to set my limits, to adopt a global communication adapted to my remote teams and to learn to find living animation methodologies.”
AGENCY DIRECTOR, RESPONSIBLE FOR 2 AGENCIES
GOAL : TO CREATE A COLLECTIVE FROM 2 CULTURES ON REMOTE SITES
“I benefited from Léocadie’s support as part of the integration of two remote agencies within my management area. I worked on building a common performance culture as the agencies operated in different ways. A work on communication, the manager coach’s posture and contributions on remote management helped me to develop a more human and participatory communication. I also learned how to manage my boss during this period because we both had to rethink the way we work together to meet this collective challenge successfully.”
AGENCY DIRECTOR, HEAD OF 4 AGENCIES, MUTUAL SECTOR
GOAL : TRANSFORM INDIVIDUAL AND COLLECTIVE MANAGEMENT POSTURE AND PRACTICES TO CREATE A COMMUNITY OF MANAGERS
“Léocadie accompanied us on the strategic project of managerial transformation and was able to pass on the key skills for an evolution of the posture. Heading to the skills developer manager is not easy, Leocadie has helped us. Thank you!”
THEME "ESSENCE - EVOLUTION"
“Trusting yourself and trusting your team. That’s what your coaching has brought me. In a period of great upheaval for my team, you gave me the keys and impulses that made it possible to realize in record time the desired transformation of our working methods. A long-term success.”
TEAM MANAGER, MANAGEMENT REORGANIZATION AND NEW POSTURE ADOPTION
EDUCATION – LEADERSHIP & MANAGEMENT
“Mrs. Ebakisse has been working for several years at ESME Sudria (School of Engineering in New Technologies) as part of a week-long workshop on project management and team leadership.
She is a high quality trainer/coach whose work is highly appreciated by students (and myself).
I highly recommend her.”
HEAD OF THE JOINT BASE DEPARTMENT OF THE ESME-SUDRIA SCHOOL OF ENGINEERS
GOAL : IMPROVE THE CUSTOMER EXPERIENCE - CLAIMS MANAGEMENT
“I have known Léocadie for many years, she has accompanied us to train our employees in the new channels of communication “Chat” and “Social Networks”, and allowed them to start on these media without fear and with a customer posture, a suitable discourse. A real success!”
MULTICHANNEL CUSTOMER SERVICE MANAGER, INSURANCE SECTOR
OBJECTIVE : TAKING UP POSITIONS FOR THE STRUCTURING OF A NEW DEPARTMENT
“Context : a mutual that launches a transformation plan impacting all its businesses.
Support : As part of this transformation plan, a new management is being set up bringing together teams from different backgrounds and creating two new activities. On this occasion, we called Léocadie to accompany the director and her 5 direct collaborators.
The main challenge : to create a dynamic management team able to take the teams on the path of transformations to be carried out both in the implementation of this new organization and in the evolution of the future trades.
Through various events (working workshops, seminars, coaching), Léocadie has allowed us to create the needed environment for a better mutual understanding but also a better understanding of the issues related to the context of transformation. Thanks to small tools of personal development but also to methodologies on reflection and analysis, each of the individuals was able to take the measure of how to reach our goals and quite fast for such a transformation (one year). Thanks to her ability to listen and her professionalism, Léocadie was able to make managers aware of their flexibility and the absolute necessity to embark together on such a project to succeed. A big thank you to Leocadie for these constructive and effective exchanges. After almost 2 years of existence, the accompaniment of Léocadie has allowed us to lay a solid foundation.”
DIRECTOR OF A STEERING COMMITTEE, MEMBER OF THE EXECUTIVE COMMITTEE, MUTUAL SECTOR
THEME "ESSENCE - EVOLUTION"
“My company has given me coaching in order to help me, in my management, to no longer allow myself to be personally affected by the reactions of my direct professional environment.
Léocadie was able to make me evolve in my way of managing with awareness about hyper sensitivity, too impulsive reactions and a lack of confidence… All this blocked me in my daily life and did not favor the relational. Very quickly, Léocadie convinced me that I was the most important person in her accompaniment and that the sole goal was MY WELL BEING at work.
Leocadie was able to make me accept and recognize the skills I did not want to see, to be more in “observation” and not react and respond too hastily: observe, no longer be in judgment, remain factual, take my time, and take the time needed to use the right words. The external reactions quickly changed: no loss of control on my part, external listening and respect from others, an indisputable legitimacy that makes other jealous! They respect me, they listen to me and they come to me for advice. Beyond this professional transformation, these developments brought by this accompaniment have undoubtedly strengthened the quality of my personal and above all individual relationship: I am more and more in tune with who I really am and what I am aiming at.”
HEALTH SECTOR MANAGER
OBJECTIVE : CONFERENCES - WORKSHOPS AS PART OF A STRATEGIC TRANSFORMATION SEMINAR TO IMPROVE THE INTERACTIVITY AND IMPACT OF INTERNAL TRAINERS AND FACILITATORS
“I had the opportunity to work with Leocadie, who was entrusted with the design and animation of 2 two-hour workshops for the in-house trainers of a large service group. The aim was to question the concept of learning in depth and in a quirky way, while providing a unique moment for all participants in this annual one-day seminar. Léocadie not only managed to take the group through an exciting brilliantly told story, she also innovated through the realization of short, very fun workshops that also contributed to the success of this format. I warmly recommend this approach which is both innovative and particularly striking!”
OBJECTIVE : TO DEVELOP THE EVENTS BRANCH IN ORDER TO ATTRACT TALENTS AND RECRUITERS AROUND VISIONS OF STRATEGIC ORGANIZATIONS
“Léocadie has intervened on numerous occasions in our events as a conference moderator or as a Master of ceremonies. Her assurance, her eloquence, her finesse in understanding the themes of the panels and in highlighting the panelists, and her accuracy in her speeches have allowed the organisation of high-level conferences that have been acclaimed by our partners, client sponsors and visitors.
The quality aspect of our conferences have contributed to the positive image of our international events and beyond to the positive image of our company.
Léocadie also acted as Project Manager on some key aspects ahead of the event: media relations, logistics, communication…
One observation :
Before: we had the image of a service company that was starting out in the event.
After : we had the image of event experts with high-level conferences.
The three significant advances:
- Global Branding Improvement
- Customer and sponsor satisfaction
- Project management ensured”
ASSOCIATE DIRECTOR, A PAN-AFRICAN COMPANY SPECIALIZING IN THE RECRUITMENT OF HIGH-LEVEL EXECUTIVES
THE OBJECTIVE : TO TRANSFORM A TECHNICAL POSTURE INTO A CUSTOMER SERVICE-ORIENTED BUSINESS POSTURE, MARKET SHARE DEVELOPMENT AND TEAM DEVELOPMENT
“We started working together when I wanted to develop the business skills of my technical team, in contact with our partners on a daily basis.
Léocadie, after inquiring about our universe, listened to my expectations and defined my needs for the team. The objective was that this support would be aligned as best as possible with my strategic vision.
The sessions are very interactive and Leocadie has given an emphasis on adaptation. Thus, she takes the time to adapt the program of the day according to the progress and needs of the team. Tools are distributed to help the team deploy the commitments they made during the sessions, and a review of achievements at the beginning of the next sessions allows to share best practices within the team, strengthening mutual aid and fouling these good practices in the daily processes thereafter.
Between two sessions, direct calls allow each person to have specific support and develop their own strategy at their own pace. These call caps are a real strength and an accompaniment element very important for me and my team!
Thanks to this support, I have found better business indicators. I have also seen a radical change in posture vis-à-vis our direct and indirect partners, which is also reflected in our customer satisfaction indicators! My team is now more fulfilled in the expertise for which they needed to improve their technical skills.
Thus, this partnership that has lasted for 4 years is a real success for our structure as well as for the team.”
DIRECTOR GIE, CATERING AND LOGISTICS
OBJECTIVE : TRANSFORMATION POSTURES - INDIVIDUAL MANAGERIAL PRACTICES - COLLECTIVE IN THE CONTEXT OF A CHANGE OF ORGANIZATION, COLLECTIVE GRADUALLY EVOLVING TO 30 MANAGERS
“As part of the transformation of customer service savings, we changed our organization, the way we worked together, but we still had a major focus to work on: to make our managers, whose levels of experience and background were very diverse, managers coaches. We had to work on their posture, the way they animate the teams, the importance of employee development and feedback. To accompany us on this major subject, calling on Leocadie was a no-brainer.
Whether through group sessions in the presence or individual distance, Léocadie was able to quickly establish a climate of trust with our twenty managers, to bring out with them the essential traits of the manager coach, to help everyone identify his or her areas of work and the tools to progress. Pragmatic and concrete, Léocadie adapts to all situations, listens and offers innovative solutions, and above all keeps her smile in all circumstances. Thanks to her, our managers have understood one essential thing: anything is possible, we just have to believe in it and dare to put into practice, simply, in our own way, the advice given by Leocadie.
As Head of Transformation and Savings Operations – Individual Retirement, succeeding in this project is essential – Léocadie is our secret boot: available, innovative, attentive, always ready to co-build and adapt the program. We have established a real partnership and are happy to be together in this adventure!”